Digital solutions and mobility innovations for Chinese customers

New digital solutions for the evaluation of vehicles.

A meeting between TÜV NORD and Lei Shing Hong Auto China (LSH), the world’s largest Mercedes dealer, was held in Beijing in August to present the new digital solutions for the evaluation of vehicles on offer from TÜV NORD Mobilität. In attendance were representatives of TÜV NORD, the Chinese TN Joint Venture, the management board of LSH and Mercedes Benz China. LSH has 16,000 employees at nearly 150 sites. In 2017, the dealership group sold 188,000 new and 35,000 used cars and also completed 1,300,000 workshop operations.

“Interest in German expertise and the effective use of our technology continues unabated in the Chinese market, which explains why the services offering various digital assessment solutions are in such demand,” says Hartmut Abeln, Chairman of the Board of Management of TÜV NORD Mobilität. “The twin focus of the meeting was on TÜV NORD’s on-the-spot vehicle reports / LiveExpert and on process consultancy services for used cars. The LiveExpert technology makes it possible to cover a country the size of China and allows a digital service provider to provide reports within an appropriate customer response time. Which is why this service, cost-optimised for customers, is in such demand.”

“The economic mood in the automotive sector is very good, and the industry is looking forward to a prosperous future. The used-car market is literally booming!” says Reiner Jaspers, Executive Vice President International in the Mobility business unit. “Whereas, in many countries, the market has been stable for quite a long term, the Chinese used-car market is still developing. In 2017, only 12 million used cars were sold, as opposed to a figure of 39 million in the US.”

Some of the largest Chinese auto groups have already been brought on board as TÜV NORD customers, and others are signalling significant interest. Over 17,000 inspections of used cars were carried out at five large Mercedes dealers in the pilot phase, and the processes were optimised. Further dealers have been identified and are being prepared for the implementation phase.