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Values and Guidelines

The name TÜV NORD GROUP promises objectivity and integrity. Our customers benefit from our strategies for long-term value creation and sustainable competitive orientation. Self-responsible action, personal drive, and our will to achieve top performance form the foundation for our neutral and fair consulting expertise.

The TÜV brand stands globally for safety, quality, innovation and neutrality. Our employees are guided by our values and observe our guidelines. They are the binding principles of personal action in the TÜV NORD Group and strengthen our integrity. The clear and responsible attitude of our employees sets standards worldwide in the consulting and service sector: With our specialist knowledge, we protect people, the environment, and material assets from risks.

 

Basic value

Basic value

For over 150 years we have been developing economic solutions and innovations on an excellent level. Skills and a practised corporate culture make us a strong and reliable partner.

Trust, dignity, conscientiousness and social cooperation: employees of the TÜV NORD GROUP adhere to these four fundamental values of business ethics in their dealings with one another, with their partners and clients. All of their actions and thinking is based on the underlying values of in-dependence, responsibility and integrity.

With their skills and commitment, every employee makes a sustainable contribution to the success of the TÜV NORD GROUP and its clients. The orientation on the four fundamental values guarantees an increased feeling of security for ourselves and our clients and partners: we gain trust through competent, reliable and appropriate actions. Our respectful treatment of ethical convictions helps us to meet our responsibility for people, the environment and technology. The appreciation of each individual – also independently of their function – harmonises corporate goals and social togetherness. Our values determine the hallmarks of the TÜV brand.

 

 

Guidelines, Guiding principles, Code of Conduct, Corporate Resposibility Policy, Policy statement on respect for human rights

Guiding principles

Our guidelines sustainably guarantee our worldwide corporate success. They are based on international guidelines and strengthen the credibility of the TÜV brand.

Our employees are characterized by a lively corporate culture and active identification with TÜV NORD GROUP. The guidelines shape our corporate culture and promote self-responsible, loyal thinking and acting towards each other and towards customers and partners. They are based, among other things, on the internationally recognised principles of the UN Global Compact, the UN Global Goals (Sustainable Development Goals) and the standards of the Global Responsibility Reporting Initiative.

Human rights, labor standards, corruption prevention, environmental protection and communication are thus given guidelines to which each individual can orient himself or herself: From family-conscious personnel management to transparent communication and environmental compatibility, our guidelines consistently translate our value system into principles that can be applied and experienced.

We protect people, the environment and property from risks.

 

Code of Conduct and Guiding principles

For more than 150 years, we have stood for safety, independence and quality with our technical knowledge. We protect lives, goods and natural resources. We look to the future and dedicate ourselves to making our clients even more successful in the connected world.

We have brought together our strengths and goals, values and strategic core concepts in a mission Statement: our Guiding Principles. The TÜV NORD Code of Conduct puts our mission statement into concrete terms.

Read Code of Conduct

Guiding principles

Guiding principles (short version as PDF)

 

Corporate Responsibility Guideline

Responsibility and sustainability (united under the term Corporate Responsibility) are the basis of our corporate actions. They are key value drivers for us, opening up the way to new business models and services, enabling us to increase our value contribution to society and the environment towards a more sustainable world.

Read Corporate Responsibility Guideline

 

 

Policy statement on respect for human rights at TÜV NORD GROUP

The TÜV NORD GROUP is committed to the principle that all sustainable business should be rooted in the preservation and protection of human rights. As a corporate group with international operations, we have a responsibility toward our employees and society and support the United Nations Sustainable Development Goals (SDGs). This duty extends not only to our own business activities but also to the business relationships we have along our value chain.

Read Policy statement on respect for human rights at TÜV NORD GROUP

 

Corporate governance guidelines and a sophisticated Compliance Management System with a Code of Conduct and Ombudsman provide our employees with extensive support in this respect. They ensure the correctness of all business processes and organisational structures of the Group. And promote the responsible actions of each individual by preventing risks and dangers. With these strategies, the TÜV NORD GROUP ensures management and control which is focused on value creation.

 

Compliance

TÜV NORD GROUP understands compliance as observance of all relevant laws, regulations, guidelines, standards and contractual obligations as well as voluntary commitments, including regulations the company has set for itself.

Competence and responsibility are important principles for the business success of TÜV NORD GROUP. TÜV NORD AG and its affiliates respect the law of the lands in which they do business and expect the same from their employees and business partners. Breaches of laws and ethics are not tolerated.

In order to avoid possible risks and avert damage to the TÜV NORD GROUP, the Board of Management has established a central compliance management system within TÜV NORD AG:

  • This includes organisational structures and processes, associated reporting and corresponding controls.
  • Extensive preventive measures to guard against the emergence of compliance risks (e.g. through criminal actions) and to recognise such risks as early as possible.
  • The compliance organisation is transparent both inside and outside the organisation
  • The Board of Management implements corporate compliance in all organisational units.

In addition to the internal staff who act as contacts for questions relating to compliance, TÜV NORD GROUP has also elected an Ombudsman. The Ombudsman is available to staff, clients, suppliers and other interested parties and can be contacted in connection with possible breaches of compliance; he is obliged to maintain client confidentiality as a member of the legal profession.

Corporate Governance

Corporate governance provides the framework for the management and supervision of TÜV NORD GROUP. Corporate governance within the TÜV NORD GROUP stands for responsible corporate management and control geared towards long-term value creation. It guarantees the correctness of all business processes and organisational structures within the Group. The basis for corporate governance is provided by the current requirements of the German Stock Corporation Act.

All key requirements for joint stock companies in Germany as specified by the German Act on Control and Transparency in Business (Contra) and embodied in the German Stock Corporation Act are fulfilled within the TÜV NORD GROUP:

  • The Supervisory Board and Board of Management have established efficient external and internal control structures and processes.
  • The Internal Control System (ICS) includes a risk management system and enables early identification and prevention of risks.
  • The Group's Internal Auditing Department continuously monitors the effectiveness of the control processes and reports on this directly to the Board of Management on a regular basis.
  • The compliance organisation, with a central point of contact for compliance issues, supports all employees in ensuring lawful and responsible actions.

Corporate governance in day-to-day business is supported by precise rules and instructions. All employees have permanent access to these rules and instructions via the intranet:

  • Corporate guidelines of the TÜV NORD GROUP
  • Code of conduct for all employees of the TÜV NORD GROUP in Germany and abroad
  • Group Regulations
  • Integrated management system, certified to ISO 9000
  • The TÜV NORD GROUP has appointed an ombudsman

Ombudsman

Reputed lawyer

By the implementation of an Ombudsman, the TÜV NORD GROUP has established a protected area for employees, customers and business partners. Intended is the fight against corruption. Corruption is not a peccadillo. It harms the company as well as all employees. Therefore, enlightenment is important – the ombudsman system is supporting this.

A reputed lawyer is available as neutral Ombudsman (Swedish for mediator). The Ombudsman is contact person for all employees of the TÜV NORD GROUP as well as for external customers, business partners, suppliers or others. He takes notes regarding possible infringements of laws or policies, e. g. regarding corruption, that are related to the TÜV NORD GROUP and / or employees of the TÜV NORD GROUP.

Additional possibility

All information will be handled confidentially and the whistleblower will be kept anonymous. The ombudsman is subject to pledge of secrecy for lawyers.

By the implementation of an ombudsman, an additional possibility to report infringements of the compliance of TÜV NORD GROUP has been offered. Of course, the possibility for all employees to directly address to and inform other contacts, such as

  • direct superiors or management
  • central unit internal auditing
  • HR or legal department
  • work council or confidants

will be retained.

 

Lawyer Dr. Carsten Thiel von Herff, LL.M.

Ombudsman of the TÜV NORD GROUP

+49 521 557 333-0
Fax : +49 521 557 333-44

vertrauensanwalt@thielvonherff.de


Thiel von Herff | Rechtsanwälte, Loebellstraße 4, 33602 Bielefeld, Mobil: +49 151 58230321, Toll Free: 00800 OMBUDSMANN, www.report-tvh.de