What we offer you
- Possibility of a permanent employment
- 30 vacation days
- Attractive social benefits (e.g., Christmas and vacation bonuses, third pillar of the pension fund)
- Numerous offers for internal seminars Support for personal development within the framework of digital transformation
- A modern, well-equipped workplace
- A pleasant working environment with friendly, helpful colleagues
Key Responsibilities
1. IT Support and Troubleshooting
- Support Channels: Provide support for IT issues via phone, email, and self-service platforms.
- Error Analysis: Perform in-depth error analysis and troubleshooting in both German (C1) and English (C1) to ensure swift resolution of technical issues.
2. Knowledge Base and Documentation
- Knowledge Base Expansion: Expand and update the internal knowledge base.
- Documentation: Create detailed application documentation in German and English for activities performed in the ticket system.
3. Continuous Learning
- Technical Updates: Stay updated with the latest technical developments through ongoing training.
Required Skills and Qualifications
1. Educational Background
- Qualification: Completed apprenticeship as an IT Specialist I or a similar qualification with relevant focus.
2. Technical Expertise
- Operating Systems: Proficient in Windows operating systems and MS Office and Teams support.
- Tools and Hardware: Extensive experience with log file analysis, debugging tools, and hardware installation is crucial for effective problem-solving and system maintenance.
- Additional Knowledge: Profound knowledge of M365 and Intune is essential, as these tools are integral to our IT infrastructure and client management. Basic knowledge of Active Directory (AD), DNS, DHCP, SCCM, iOS, Client Hardware, and Cloud technologies.
3. Professional Experience
- Application Support: Solid experience in IT application support and service desk operations, ideally following ITIL practices.
4. Analytical and Problem-Solving Skills
- Analysis: Strong analytical skills with a solution-oriented approach.
- Prioritization: Ability to assess and prioritize issues effectively.
5. Communication and Service Orientation
- Communication: Excellent communication skills in an international support environment.
- Service Mindset: Service- and quality-oriented mindset.
Interested?
We look forward to receiving your application. Please apply online via the "apply online" button.
The TÜV NORD GROUP is committed to diversity and equal opportunities for all, regardless of age, gender, disability, religion, ethnic or social background or sexual orientation.
If you are interested in this position but your previous experience does not perfectly match every point in the job description, we encourage you to apply anyway!
GDA00306
Application closing date: none
About the TÜV NORD GROUP
Individual career planning and development, exciting challenges and a lot of room for creativity: This makes the working environment at the TÜV NORD GROUP special and allows us to provide excellent solutions for people, technology and the environment in more than 100 countries throughout the world. We act responsibly, combine sustainability, innovation and cooperativeness and appreciate diversity as a source of inspiration within our company. Come and join our team!
About the company
This job ad is for TÜV NORD Service GmbH & Co. KG.
